Vitalized Lab LLC
Effective Date: November 6, 2025
Last Updated: May 6, 2026
1. INTRODUCTION
This Telehealth Consent document provides important information about receiving telemedicine services from Vitalized Lab LLC. By using our telemedicine services, you acknowledge that you have read, understood, and agree to the terms outlined in this document. Telemedicine involves the delivery of healthcare services using technology-enabled communication between you and your healthcare provider, rather than an in-person visit.
2. NATURE OF TELEMEDICINE SERVICES
Vitalized Lab LLC provides non-emergency telemedicine services including but not limited to:
– General medicine consultations
– Wellness evaluations and health coaching
– Hormone deficiency testing and hormone therapy
– Sexual health services
– Preventative health services
– Sexually transmitted infection (STI) and herpes treatment
– Vaginal health consultations
– Reproductive health services
– Fertility consultations
– Laboratory testing coordination
– Weight loss and metabolic health services
Our telemedicine services are delivered via secure video conferencing through our HIPAA-compliant platform, Optimantra. Services are conducted in real-time with two-way interactive audio and video communication between you and your healthcare provider.
3. PROVIDER QUALIFICATIONS AND LICENSURE
All healthcare providers delivering telemedicine services at Vitalized Lab LLC are licensed physicians or advanced practice registered nurses (APRNs) who are licensed to practice in the state where you are physically located at the time of your consultation. Our providers maintain current, active, and unencumbered licenses in all states where they provide telemedicine services: California, Kansas, Idaho, Hawaii, Florida, Arizona, and New Mexico.
4. PATIENT LOCATION AND ELIGIBILITY REQUIREMENTS
You acknowledge and confirm that:
– You are at least 18 years of age or the legal age of majority in your state of residence
– You are physically located in one of the states where Vitalized Lab LLC is licensed to provide telemedicine services (California, Kansas, Idaho, Hawaii, Florida, Arizona, or New Mexico) at the time of each telemedicine consultation
– You have the legal capacity to consent to telemedicine services
– You are providing accurate information about your identity and location
Vitalized Lab LLC reserves the right to verify your physical location and identity prior to and during each consultation. If you are not physically located in an eligible state, services will not be provided.
5. BENEFITS OF TELEMEDICINE
Telemedicine services offer several potential benefits, including:
– Convenient access to healthcare from your home or private location
– Reduced travel time and expenses
– Flexibility in scheduling appointments
– Rapid access to healthcare providers for non-emergency conditions
– Continuity of care through electronic medical records
– Secure communication with your healthcare provider
6. RISKS AND LIMITATIONS OF TELEMEDICINE
You acknowledge and understand that telemedicine services have inherent risks and limitations compared to in-person medical care, including:
– Limited physical examination capabilities: Your provider cannot perform a comprehensive hands-on physical examination. Diagnosis and treatment are based on information you provide, your reported symptoms, and visual assessment via video.
– Technology-related risks: Internet connectivity issues, audio or video interruptions, or technical malfunctions may occur during your consultation, potentially affecting the quality or continuity of care. You are responsible for ensuring you have a reliable internet connection.
– Delayed communication: Real-time communication is not always possible. There may be delays in receiving responses to messages or follow-up care.
– Privacy risks: While we employ security measures, electronic communication over the internet carries inherent risks. You are responsible for ensuring you are in a private location during your telemedicine visit to protect your privacy and that of others.
– Limitations in diagnostic capabilities: Some conditions cannot be accurately diagnosed or treated via telemedicine. Your provider may determine that in-person evaluation is necessary and may refer you to an in-person healthcare facility.
– Prescription limitations: Some medications cannot be prescribed via telemedicine due to legal restrictions, including certain controlled substances. Your provider will determine whether telemedicine is appropriate for your specific healthcare needs.
– Emergency response limitations: If a medical emergency occurs during a telemedicine visit, emergency services may not be able to respond as quickly as if you were in a medical facility.
– No guarantee of diagnosis or cure: Telemedicine services are not guaranteed to result in a diagnosis or cure of your condition. Outcomes depend on many factors, including your adherence to provider recommendations and the nature of your condition.
7. TELEMEDICINE IS NOT A SUBSTITUTE FOR IN-PERSON CARE
You acknowledge that telemedicine services provided by Vitalized Lab LLC are not a substitute for in-person medical evaluation, comprehensive primary care, or emergency medical services. Vitalized Lab LLC is not your primary care provider. You are responsible for maintaining a relationship with a primary care physician for comprehensive healthcare needs.
If your condition requires in-person evaluation, diagnostic testing, or emergency care, your provider will refer you to an appropriate healthcare facility. Do not rely on telemedicine services for conditions requiring emergency care or in-person specialist evaluation.
8. STANDARD OF CARE
Telemedicine services provided by Vitalized Lab LLC are held to the same standard of care as in-person medical services. Your provider will apply the same professional judgment, clinical decision-making, and treatment standards whether services are delivered via telemedicine or in person.
9. INFORMED CONSENT FOR TELEMEDICINE
By using Vitalized Lab LLC telemedicine services, you provide informed consent for:
– The delivery of healthcare services via telemedicine technology including secure video conferencing
– Two-way interactive audio and video communication with your healthcare provider
– The electronic transmission and storage of your health information through our HIPAA-compliant electronic medical records system, Optimantra
– The use of telehealth as an acceptable mode of healthcare delivery for your condition
– The provider using clinical judgment to determine whether telemedicine is appropriate for your specific healthcare needs
You have the right to refuse telemedicine services and request in-person care if available, and such refusal will not affect your ability to receive future healthcare services from Vitalized Lab LLC or other providers.
10. PRIVACY AND CONFIDENTIALITY
Your health information will be protected in accordance with HIPAA and applicable state privacy laws. We maintain strict confidentiality of all health information shared during telemedicine consultations. However, you acknowledge that:
– Electronic communication and data transmission carry inherent privacy risks
– You are responsible for maintaining the privacy and security of your own communications
– You should use secure networks and devices for telemedicine visits
– You should ensure you are in a private location during telemedicine consultations
– Other people may inadvertently gain access to your communications despite our security measures
For detailed information on how we protect your privacy, please review our Privacy Policy and HIPAA Notice of Privacy Practices.
11. PATIENT RESPONSIBILITIES
By consenting to telemedicine services, you agree to:
– Provide accurate, complete, and truthful information about your medical history, symptoms, medications, and allergies
– Disclose any relevant health conditions or treatments that may affect your telemedicine consultation
– Follow all treatment recommendations and instructions provided by your healthcare provider
– Notify your provider immediately of any changes in your health status or adverse reactions to treatments
– Maintain a private and secure environment during telemedicine visits
– Use a secure, updated device and internet connection for telemedicine consultations
– Keep your account credentials and login information confidential and secure
– Notify us immediately of any unauthorized access to your account
– Seek emergency medical care immediately if you experience a medical emergency
Failure to comply with patient responsibilities may result in termination of services.
12. NO EMERGENCY SERVICES
Vitalized Lab LLC does not provide emergency medical services. Telemedicine services are for non-urgent, non-emergency healthcare consultations only. If you are experiencing a medical emergency, including but not limited to chest pain, difficulty breathing, severe bleeding, loss of consciousness, signs of stroke, severe allergic reactions, thoughts of self-harm or suicide, or any other life-threatening condition, please call 911 or go to the nearest emergency room immediately. Do not attempt to contact Vitalized Lab LLC during a medical emergency.
13. FINANCIAL RESPONSIBILITY
Vitalized Lab LLC operates on a cash-based payment model. You understand and agree that:
– All services must be paid in full prior to or at the time of service
– We do not accept insurance and do not bill insurance companies
– You are solely responsible for all fees associated with telemedicine services
– Payment must be made through Authorize.net or Stripe
– Fees are non-refundable unless otherwise specified in our refund policy
– You are responsible for determining whether your health insurance covers telemedicine services and for submitting claims to your insurance if desired
– Vitalized Lab LLC reserves the right to refuse or terminate services for non-payment
13. MEDICAL DISCLAIMER
The healthcare services provided by Vitalized Lab LLC are for informational and consultative purposes. The advice, diagnoses, and treatment recommendations provided by our providers are not guarantees of cure or successful treatment outcomes. You assume all risks associated with following or not following provider recommendations.
Vitalized Lab LLC is not liable for any adverse outcomes, complications, side effects, or other consequences resulting from telemedicine consultations or treatment recommendations. You acknowledge that healthcare inherently carries risks, and that even appropriate medical care may result in unexpected outcomes.
14. STATE-SPECIFIC TELEHEALTH COMPLIANCE
Vitalized Lab LLC complies with all applicable state telemedicine laws and board of nursing regulations in California, Kansas, Idaho, Hawaii, Florida, Arizona, and New Mexico. The following state-specific requirements apply:
CALIFORNIA: Your healthcare provider is licensed by the California Board of Registered Nursing or the Medical Board of California. California law requires verbal or written informed consent prior to the initial delivery of telehealth services. This consent serves as documentation of your understanding of telemedicine risks, benefits, and limitations.
KANSAS: Telemedicine services are delivered via real-time, two-way interactive audio and visual communication. Your provider maintains a valid Kansas license. Consent is documented in your medical record in compliance with the Kansas Telemedicine Act.
IDAHO: Your provider complies with Idaho’s Virtual Care Access Act. Prior to each telemedicine visit, your provider will verify your identity and location within Idaho, disclose their license number, and obtain your informed consent as required by Idaho Code Section 54-5708.
HAWAII: Your healthcare provider holds a valid Hawaii state license. Telemedicine services comply with Hawaii Administrative Rules and state health department guidelines. Informed consent for telemedicine is obtained and documented prior to service delivery.
FLORIDA: Your provider complies with Florida Statute Section 456.47. If your provider is located out of state, they are registered with the Florida Department of Health as required by Florida law. Patient evaluations via telemedicine comply with Florida Board standards.
ARIZONA: Your provider complies with Arizona Revised Statutes Title 36, Chapter 36. If applicable, your provider is registered with the appropriate Arizona healthcare provider board as required by Arizona law. Verbal or written informed consent is obtained prior to delivery of services as required by Arizona Revised Statutes Section 36-3602.
NEW MEXICO: Your provider complies with the New Mexico Telehealth Act and New Mexico Board of Nursing regulations. Telemedicine services are delivered via real-time, interactive video technology. Informed consent and medical history are obtained prior to service delivery.
15. ACKNOWLEDGMENT OF UNDERSTANDING
By using Vitalized Lab LLC telemedicine services, you acknowledge that you:
– Have read and understood this Telehealth Consent document
– Understand the benefits, risks, and limitations of telemedicine services
– Understand that telemedicine is not appropriate for emergencies
– Understand that telemedicine is not a substitute for in-person primary care
– Understand the privacy protections and risks associated with electronic communication
– Consent to receive healthcare services via telemedicine technology
– Accept responsibility for your own healthcare decisions
– Understand that your provider may refer you to in-person care if clinically appropriate
– Agree to comply with patient responsibilities outlined in this document
– Understand that you may withdraw consent for telemedicine services at any time
16. WITHDRAWAL OF CONSENT
You may withdraw your consent for telemedicine services at any time by notifying Vitalized Lab LLC in writing. Withdrawal of consent will not affect your ability to receive future in-person healthcare services from other providers or to receive future telemedicine services from Vitalized Lab LLC if you later choose to reconsent.
17. CHANGES TO THIS DOCUMENT
Vitalized Lab LLC reserves the right to update this Telehealth Consent document at any time. Changes will be posted on our website with an updated effective date. Your continued use of telemedicine services after changes are posted constitutes your acceptance of the updated terms.
18. CONTACT INFORMATION
If you have questions about this Telehealth Consent document or about telemedicine services provided by Vitalized Lab LLC, please contact us at:
Vitalized Lab LLC
357 South Fairfax Avenue
Los Angeles, California 90036
Email: hello@vitalizedlab.com
Phone: 801-742-1364